Brother Printer HLL8360CDWT Business Color Laser Printer with Duplex Printing, Wireless Networking and Dual Trays, White

I have had this printer for a year and a half now. It is reliable, never jams, prints cardstock, labels and regular paper. The wireless connection is solid and I rarely have to buy ink. Already a huge money saver compared to the old Canon printer I was using. Just what I need for my business. Thank you!

After watching a plethora of YouTube Videos, reading reviews and comparing different color printers. We decided on the Brother HLL8360CDWT as we wanted a color laser printer for our remote office and we weren't sure how much use it would get. Although we love our Epson ET-5880 Eco-Tank Color printer which gets daily usage, we were afraid that if we purchased another Eco-Tank, the heads may get clogged if we didn't use it regularly.The HLL8360CDWT doesn't disappoint. Purchasing this version with the extra paper drawer is the most economical way to do it since this printer was only $100 more than the version with the single drawer. Purchasing the additional drawer separately runs over $250 so it's a no brainer to order the printer already with the drawer and save at least $150 as we hate having to add paper in the middle of printing.Fortunately, there are YouTube videos on how to set up this printer. There are a bunch of plastic things that need to be removed from the toner cartridges and inside the printer before you can use it. Knowing this ahead of time made setup a breeze. We had the printer plugged in and ready to go in less than 10 minutes.Air print from an iPhone works flawlessly as well.Overall, this printer is esthetically pleasing, prints fast and is easy to use. Recommended Highly!

We rate this transaction as 1-star, both due to the intentional neglect by MoMo in resolving the matter that they sent us damaged product, as well as the lack of professional customer support / service from Amazon. Although the exterior of the printer, itself, did not appear to be damaged, we should have taken our indications from the condition of the packaging, with the item was delivered.Due to business trips, we were not able to immediately confirm the functionality of the printer. However, once we were able to assemble and set-up the printer, according to the manufacturer's instructions, we starting noticing items and behaviors, of the printer, which are not consistent with an undamaged product. These items are not noticeable from the outside of the printer, and were also not noticeable until we needed to remove the toner drum in order to try to replace the color toner cartridges (the printer was not printing color properly). We quickly discovered that we could no longer remove the toner drum, nor open the front cover of the printer fully, as what would be normal.Brother instructed us to take the printer to an officially authorized Brother service center, which we did. Quickly, upon taking a quick look at the machine (not open the machine), they were able to determine that the printer had obviously been shipped to us in an ALREADY DAMAGED condition.We requested a refund from MoMo, which they denied and asked why we waited 'so long' to report this to them (they claimed it had been one month, when in fact, it had been less than 21 days since original receipt of the printer). We provided them a full account of what we discovered. MoMo has not responded back to us since that correspondence, but has rather continued to ignore us, and tell Amazon that they deny our refund request.Amazon, on their part, has had multiple customer service personnel, who have consistently either not practiced due diligence towards fully understanding the issue, or they have taken the wrong steps towards resolving our issue.1. Amazon has not only allowed the seller a full 48 hours to respond to a refund request, but has reissued refund requests 3 times!2. After the 2nd time which Amazon filed a refund request to MoMo, we spoke directly with Amazon, who then filed an A-to-Z Guarantee claim against MoMo. This was filed on November 1, 2021. On November 3, 2021, Amazon denied the A-to-Z Guarantee claim stating that a refund request was in process.... FOR THE THIRD TIME!3. On November 3, 2021, we have spent nearly 4 hours on the phone, interrupting our business, trying to get clarity to this situation. Amazon took note of our complaints and the full timeline of events, once again, and then filed an appeal on the denied A-to-Z Guarantee Claim, but placed the claim and appeal on the Allstate Protection Plan!!! (WHY?!) Our claim is with MoMo and we request a full refund for the printer, which we purchased as a new product WITH the Allstate protection plan. Therefore, we are calling Amazon AGAIN and have been on the phone for another 25 minutes while the current Amazon representative attempts to correct the mess that her colleagues have caused.As a family, we will NEVER purchase a printer / scanner / copier through Amazon ever again. This has been the worst experience we have ever had with Amazon and an Amazon Seller.Amazon... Please PROPERLY rectify this issue.Did MoMo knowingly send us a damaged product and they are denying responsibility and avoiding the customer? They have not engaged us any further after October 27, 2021, which leads to the perception that they know they have conducted themselves improperly.Why is Amazon not properly taking care of us?This matter is being reported to the State Attorney General's Office (State of California and Nebraska) as well as the FTC (Federal Trade Commission - Consumer Protection Agency). This is also being reported to the Better Business Bureau.

Just arrived, set up is straight forward. Found two orange packaging tabs to pull out not detailed in the instructions. LCD screen way too small for my fingers. Need to use a pencil eraser for accurate typing. It does print great so far.

My Brother B&W "laser" printer has been running without any problem whatsoever for 12 years now. Where my Lexmark color laser - same price range as this but lesser duty cycle - started jamming after the first year. So when I finally got tired of the jamming I bought this Brother color laser to replace it.This is a quick review based only on the setup. You could tell on the unboxing that this thing was engineering for quality in all respects. The simple instructions had me open the thing up to remove precisely designed orange plastic braces keeping the pre-installed toner cartridges rigid during shipping. They held the cartridges - and some other moveable parts - rigid for safety yet popped right off when it was time to remove them. The printer mechanisms that are exposed when you're fiddling with the toner cartridges look totally excellently designed too, but the care taken to make sure the printer was _shipped_ and _delivered_ safely and yet was still _easy_ to unbox and set up was reassuring and convincing.Set up of the lower paper tray was trivial too - just drop the printer over it and done.I expect toner to cost significantly less than the Lexmark's toner too.Very happy so far and I expect that to continue.