Eargo 7 Virtually Invisible Self-Fitting FDA-Cleared OTC CIC Hearing Aids - Rechargeable, Lifetime Customer Support

I know the most helpful reviews here, for me, included the extent of heating loss, lifestyle and expectations. I’m a 66 years old retired farmer with moderate hearing loss (higher frequencies) brought on by heavy equipment use without hearing protection. I am caretaker of my parents who both have differing levels of hearing loss as well. I noticed my decline in hearing from having others to repeat themselves in meeting situations, restaurants as well as church settings.Since I have been self-employed my whole life, I have been totally responsible for my own health care and savings acutely aware of costs associated with my own needs. I have had several appointments with audiologists to ascertain scope and degree of hearing loss over the past several years. What I have found out is that most audiologists represent specific companies and when I was questioned about preferences as to “type” of hearing device, I was told I needed to make another appointment with that representative. I have a healthy skepticism of the current corporate health care system we find ourselves in now. My motto is to not be a “money conduit” and my brain still functions relatively well enough to filter out hype and sales promotions.When I looked around for hearing devices, I found Eargo. I also found others that were online and direct to the consumer. I study reviews to see if they “sound” plausible. I want to hear from the actual purchaser of the product and their honest positives and negatives concerning their purchase. In that vein, I will proceed.I initially made the purchase for several reasons. #1 I could purchase on Amazon. I like Amazon’s return policy, their reviews and the ability to purchase insurance of the product in one place. #2 The warranty on the Eargo 7’s was 2 years. #3 Lifetime support and #4 Return policy.I didn’t know if these would work in my situations. The return policy took that fear out of the equation.After receiving the 7’s I found that the “Sound Match” was fairly simple to complete. There is some understanding of exactly how the units work, what the Sound Match is calibrating and how the Bluetooth connection between the charger base works when downloading your specific programing for your units. If you don’t have the technological skill set, they are fairly easy and it should not be a problem in finding someone to help. Their customer service is VERY helpful in discussing how they work if you cannot understand from the many videos accessible through YouTube. I had a hesitation in purchasing with the reviews I saw on the app. I had no problem with it at all once I understood that the app “communicates” with the devices with ultrasound from your cell phone. I have an iPhone 13. The volume on the phone should be set at 75% or higher. Sometimes, I have had to hold closer to one side or the other to get the audible settings right. They have a “Chat” feature on their app. I found that to be annoying since there is a delay in their responses. I don’t have a lot of time to wait 5 min for them to respond so if I have a question, I just call in to support, which has been very helpful in resolving my problems which usually revolve around understand of how the devices work. I’ll add that during the Sound Match process your hearing needs are transmitted to the company and in my case, it was suggested that I do the Sound Match a second time as the differences between ears was so different. It turned out that I didn’t do the initial Sound Match correctly. After the info was transmitted to the support person, she could see that I did it correctly and the devices were updated online. Simply amazing!Tonal quality seems to be good and you just have to experiment in different setting to see how they will work for you. My hearing loss is in the higher frequencies, so at first everything sounded “tinny” but as time has gone on, the sounds are more “normal” to me now. I just seem to hear better which is the goal, isn’t it? They are comfortable for me to wear but I do not like the solid petals. They made my ears itch. The open petals were a much better fit for meI know this is a long review, but I wanted to let you know my total experience so far as I have had them about 30 days now. The price for them was a little less than ½ of what was attempting to be sold to me when I started this process and I feel like I am more control of the whole process not just the end user who does what they are told. I hope this helps you make your own decision according to your own needs and comfort level.

I needed to purchase a set of hearing aids based on my current assignment at my job. I was having trouble hearing people calling out their names and my supervisor was having trouble communicating with me and giving direction. I was reluctant at first based on my experience with prescription hearing aids. I had gone to a reputable audiologist and had an official hearing test performed. The diagnosis was made that I had moderate hearing loss and I was fitted for hearing aids. The hearing aids were behind the ear and were $5,000. I decided to spend the money and was excited about the results I was told to expect. The hearing aids were delivered roughly 14 days later and I was given 45 day no questions asked return. I gave those about 20 days and was very unhappy with them. The hearing part was okay. I did have some improvement but the cons outweighed the pros. $5,000 was just too much to pay for the poor battery life (6-7 hours) and the rustling noise from my hair brushing against them. I was also having issues with my reading glasses and sunglasses rubbing on them and even knocking them off my ears. Now to my dilemma. I need hearing aids but I know I had issues. I started the Google process which lead to Instagram. To be honest I watched so many videos it was beginning to make my head hurt. I narrowed it down to two. Eargo 7 and Sony E10. I chose the Eargo 7. There were a few reasons why the Eargo 7’s stood out to me and one my choice. First and foremost for ME was the in-ear design and NO behind the ear. I really liked the support given by Eargo and access to a person. One of the features that has really become one of my favorites is the charging case. I can wear the aids ALL day and then place them in the charging case to charge back up. I place the case in my pocket and go to work. Once at work I can place the hearing aids in my ears and use them that day. The next night I place them back into the charging case and plug that up to charge. I repeat this process every other day. Plus I have the case charged ready to go in case I need to remove the aids for some reason or they need charging. The need to charge has not happened yet. The need to remove them has happened twice. It did take me about a week to get use to them. I had a little more uncomfortableness in my right ear. I almost believed that my right ear canal was a little more narrow than my left. Now I barely know that they are in. I actually almost went to bed with them in one night. As far as hearing which is really the main reason for hearing aids I truly believe that I hear better with them in. I can sit on the couch and hear the TV with the volume at a non-grandpa level. I say huh a lot less and I can hear most conversations better. I still have to pay attention though. A trait that my wife wishes I did better. They say it’s a learning process. They being the staff at Eargo. The staff has been very helpful from the start. I received the hearing aids and set up the account and scheduled a orientation call. That call pointed me to the Sound Match. Once the Sound Match was done then the Eargo 7’s were matched to my hearing needs. This feature made a difference for me and my enjoyment over just the factory settings and basic volume control. I find myself using the normal setting mostly and TV secondly. Opinions are just that but for me I am very happy and satisfied with my decision and choice to go with Eargo 7. I waited several weeks intentionally before giving this review to try to give the best review as possible. I’m glad I did because if I had given it when my ears hurt during the first few days then the review would not have been fair. Robert P