PAVOI 14K Gold Plated 3mm Simulated Diamond Tennis Necklace for Women | Tennis Chain | Chunky Long Gold Necklace for Women| Sizes 15" and 18"

(Original Review) The necklace appears to be beautiful. However, I can't even open the clasp to even try it on. With a lifetime of loving and wearing jewelry, this has never been a problem for me. I googled the company, looked for answers on their website, and sent a message to their customer service, with photos. It has been a week and I have gotten no response. So I am going to return it. Too bad, I really think I might have liked it, had I been able to get it on and off. It should come with instructions.(Update) The company reached out to me following my review. They sent explicit instructions which helped me easily operate the clasp. The necklace looks beautiful on. I want to share their clasp instructions for anyone wanting to try this necklace:We're truly sorry for the issue. Here are step-by-step instructions to help you unlock the clasp on your necklace:1. Locate the main clasp—it’s the larger, box-shaped piece where both ends of the bracelet connect. (My note: this is the side with two knobs).2. On the side of the clasp, you’ll see a small lever or tab.3. Gently pull or press this lever outward using your fingernail. This will release the internal catch.4. While holding the lever, carefully pull the two ends of the bracelet apart. It should open easily. (It did).If you feel any resistance, avoid forcing it. Try gently wiggling the clasp while keeping pressure on the lever until it releases.Please let us know if it works! Thank you!Best Regards,PAVOI Team

The clasp is a little tricky to figure out, but once you do, you will appreciate the security of its design. For something at this price point, the value is exceptional. The necklace is well made, and the length is perfect for any neckline style. It's sparkly, doesn't look cheap, and really finishes an outfit nicely. I would purchase again, but I don't think I will have to!

Why did you pick this product vs others?:Junk, the clasp does nothing when you insert one end in the other. The only thing that sort of holds it together is the safety clasp but even with the slightest pressure it all comes undone. This is the second one I’ve ordered and returned. I’m done with this company.

So chic and classy. I always gets compliments when using it.

The chocker is beautiful but the CLASP IS A NIGHTMARE,I had to see a video on tik tok to learn how to open it,today the clasp opened it and i can’t closet it.i don’t know the point of design a “secure” clasp in a cheap chocker.

The media could not be loaded. Hope this helps. Time will tell if it lasts or holds its stones and color.

I ordered the 15 inch, loved it and bought a second one and the package arrived without a necklace in it. I sent it back- amazon took care of it…. And I just reordered it. The necklace itself is stunning, heavy and good quality

I wore it for like 2 weeks before the clasp broke, so bummed because I got SO many compliments on it and it really elevated the most basic outfit. The metal clasp just stopped clicking into place out of no where. It was comfortable and not too heavy but not light/cheap feeling. The look of it was worth the price but sorry if should have lasted longer than 2 weeks. Wouldn’t recommend purchasing it